OVERVIEW
Fair Policies. Clear Expectations.
Our refund policy explains how refunds, cancellations, service charges, shipping costs, and fulfillment-related claims are handled. Because logistics services involve physical handling and third-party carriers, eligibility may vary by service.
01 — Refund Eligibility
Refund eligibility depends on the type of service purchased, whether the service has already been performed, and the circumstances giving rise to the refund request.
02 — Order Cancellation
Cancellation requests should be submitted as early as possible. Orders that have already been picked, packed, shipped, or otherwise processed may not be eligible for a full refund.
03 — Fulfillment Fees
Fulfillment, receiving, inspection, labeling, packing, handling, and other services already performed are generally non-refundable once the service has been completed.
04 — Storage Fees
Storage charges are based on inventory occupying warehouse space during the applicable billing period. Storage fees already incurred are generally not refundable.
05 — Shipping Charges
Shipping charges paid to carriers or logistics providers may be non-refundable once a shipment has been dispatched. Any available carrier refund will depend on the applicable carrier terms.
06 — Damaged Shipments
If an order arrives damaged, customers should provide shipment details, photographs, and supporting documentation as soon as possible. Claims may be reviewed based on the applicable carrier and service conditions.
07 — Lost Shipments
Lost shipment claims are subject to carrier procedures, tracking information, service terms, and any applicable claim deadlines. Refunds or compensation are not guaranteed until the claim has been reviewed.
08 — Product Issues
Refunds relating to product quality, manufacturing defects, incorrect products, or supplier-related issues may be handled separately from fulfillment and shipping charges.
09 — Refund Processing
Approved refunds will be processed using the applicable payment method or another agreed method. Processing times may vary depending on the payment provider or financial institution.
10 - Contact Us
To request a refund or discuss a service-related issue, contact 360CARTX at info@360cartx.com with your order, shipment, or service details so our team can review the request.
HAVE A SERVICE ISSUE?
Tell us what happened and provide the relevant order or shipment details. Our team will review the matter and help determine the appropriate next step.
